Your questions answered

  • How do I contact the Review?

    We really want to hear from you. And you’ll be able to contact us in lots of different ways on social media.

    Plus you can also get in touch by:

    • Email general enquiries to: info@carereview.scot
    • Email to arrange to give confidential information: talk2us@carereview.scot
    • Phone: 0141 444 8500
    • Post: University of Strathclyde, Curran Building, Level 6, 94 Cathedral Street, G4 0LG

    Our website is always up to date with news: www.carereview.scot/news

    Thank you!

    Get involved

  • How do I get involved in the Review?

    We’re working on lots of different ways for you get involved and talk to us – and we’ll do everything we can to make sure these are straightforward, inclusive and supportive.  

    We do understand you may find it difficult and emotional to talk about your experience and we’re really sensitive to that.

    We’re setting up the Review and putting a plan in place so that everyone who wants to can take part. We’ll be out and about so that we can meet as many people as we can.

    For the moment, the best way to tell us your thoughts and experiences in a safe and confidential way is by:

    Your information will be kept completely confidential and will be treated respectfully.

    If you don’t have anything to tell us right now but would like to be kept involved:

    Get involved
  • How will my views remain confidential, if that’s what I want?

    Everything you tell us will be treated confidentially and with respect.

    We will log everything along with a record of our responses.

    But do please tell us if you’re happy for all or some of your experience to be shared.

    Everything we hear will help us better understand the care system and agree recommendations for action.

  • I have an ongoing issue that is relevant to the Review, how do I feed that in?

    We cannot comment on ongoing complaints or disputes that relate to an individual case; instead we can help signpost you to the most appropriate place to deal with any concerns you might have.

  • Who is Fiona Duncan, the Chair?

    Fiona Duncan, Chief Executive of Lloyds TSB Foundation for Scotland, is the Chair of the independent root and branch Care Review in Scotland.

    Fiona has worked in the voluntary sector for over 20 years, both in Scotland and internationally. In addition to her professional experience, Fiona brings her own insights.

    Learn more about Fiona Duncan

  • Is Fiona Duncan working full-time on the Care review?

    Fiona is spending approximately half her working time on the Care Review on a flexible basis.

  • How will Fiona Duncan remain independent as the Chair?

    There are robust governance arrangements in place to ensure Fiona’s independence in her roles as the Chair of the Review and as the Chief Executive of Lloyds TSB Foundation for Scotland.

  • Will there be a Review Group? And if so, who will be on it?

    The Review is being delivered in stages and there needs to be a Review Group dedicated to each stage to make sure that there is always the right mix of skills and experience. Regardless of the stage of the Review, at least half of every Group will be care experienced people.

    Every Review Group will be tasked with making sure that care experience is right at the heart of the Review, especially the experiences of children and young people.

    As for the first Review Group, work is taking place right now to decide on the best mix.  

    Membership of the Groups will ‘roll’ so at the end of each stage that Group will have a responsibility for appointing the next Group, with members staying involved to oversee the work they were involved in.

    Before the first Group is appointed, The Chair needs to advise Mark McDonald, the Minister for Child Care and Early Years, of its proposed membership.

  • What is a Secretariat and who does this?

    A Secretariat is a team that provides support.

    For the Review, the Secretariat team will provide administrative support to the Chair and the Review Group, and will also support the delivery of the review by providing expert and practical support like setting up this website and making sure everyone who wants to take part can.

    Find out more about the Secretariat role.

    The Centre for Excellence for Looked After Children in Scotland (CELCIS), based at the University of Strathclyde, was appointed by the Scottish Government to host the Secretariat team.

    Liz Brabender is in charge of the team which we’re getting in place right now so that we can start the Review at the end of April.

    Learn more about Liz and the team

  • When will the Review start? How long will it last?

    Fiona was appointed on 16th February 2017, and since then lots has happened to get ready for the Review to begin by the end of April.

    It is scheduled to last for 2 years, and over this time we’ll work in stages to gather information and make changes to the care system.

    This will help make sure that real change happens every day, not just at the end of the Review.

  • What is a root and branch review?

    The first stage of the Review will aim to answer this question.

    From the end of April to October, together we will figure out what ‘root and branch’ means to children and young people, to care leavers, and to families as well as other key individuals and organisations.

    It is so important that all of the Review is driven and shaped by care-experienced people and their families so getting this answer right is critical.

    And, as part of the Review, we will also look at all the underpinning legislation, practices, culture and ethos of the care system.

    We really want to hear what you think:

    Get involved
  • What is the care system?

    Just like root and branch, ‘care’ means different things to different people, as does the ‘care system’.

    The first stage of the Review will involve co-designing a shared definition of ‘care’ with children, young people and their families and other key people.

    This will make sure that all future stages of the Review are working on something that we can agree on.

    We really want to hear what you think:

    Get involved
  • How does this relate to the Who Cares? Scotland 1,000 voices campaign?

    Who Cares? Scotland has been commissioned to deliver the 1,000 voices campaign as part of the Review.

    This will make absolutely sure that all these voices are heard as part of the Review, as well as the many others we intend to listen to over the next two years.

  • What will happen to my information at the end of the Review?

    Your information will be kept confidential and treated with respect during and after the Review. All the information we gather will help change the care system now and after the Review has been completed.  

    At the end of the Review, your information will be stored safely to comply with data protection laws and a decision will be taken about how it should be stored and /or shared in the future. 

    We pledge that everyone who has been in touch will be asked if they agree to their information to be shared in the future.

  • What is the role of Scottish Ministers?

    In October 2016, Scotland’s First Minister Nicola Sturgeon announced the ‘independent, root and branch review of the care system’.

    She said,

    ‘children don't need a system that just stops things happening to them - they need one that makes things happen for them. A system that supports them to become the people they can be. One that gives them a sense of family.'

    This purpose of this Review is to make that happen.

    Mark McDonald is the Minister for Child Care and Early Years, he said:

    'The review will be informed through the voices of care-experienced young people; acknowledges that recommendations should be achievable, and supports the need to embed sustainable, ongoing improvement so that every child who experiences the care system has their needs fully met and feels loved’.

  • What is the role of the Scottish Government?

    While the Scottish Government commissioned the Review, the Review is independent from the Government. This means the Review will work completely separately and will report on its progress and share findings regularly.

    This forms part of the Government’s commitment to Scotland’s children and young people.